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Community Management Administrative Assistant

Germantown, MD
For 100 years Grossberg Company LLP, a Washington DC mid-size CPA firm, has been a premier provider of accounting, tax and business consulting services, specializing in services to the real estate industry. Because of our reputation for unparalleled client service, our clients often call upon us to perform special projects for them. These consulting engagements include accounting system design and implementation, budgeting, business and strategic planning, litigation support and forensic accounting, profitability studies and revenue enhancements, training, and recruitment.
A Grossberg Company LLP client based in Germantown, Maryland is seeking a Community Management Administrative Assistant. This client is a well-respected full-service community management firm. Known for their integrity and professionalism, they dedicate themselves to consistently serving their customers with the highest levels of experience, knowledge, and ethics. They deliver service to their clients through their team of experienced, trained and capable managers, and their knowledgeable, capable and dedicated support staff. This client's office is small with a casual, friendly atmosphere.

The Community Management Administrative Assistant's main responsibility is to support the Community Management Department in the administration of the day-to-day operations of client community associations in order to meet the budgetary, maintenance and operational goals as established by the Board of Directors for each client community. Much of the position duties will be specific to one community association.  The Community Management Administrative Assistant reports directly to the Director of Operations. Hours: 
8:00 am to 5:00 pm Monday through Thursday; 8:00 am to 12:00 pm Friday.
Core Competencies:
  • High levels of emotional intelligence and personal integrity.
  • Positive energy and enthusiasm.
  • Ability to build and maintain effective professional relationships with clients, team members, and business partners.
  • Basic understanding of community association management structure and operations.
  • Ability to work with a team in the context of mutual accountability.
  • A bias for action with focus on results.
  • Solutions mindset.
  • Time management and self-propelled organizational abilities.
  • Ability to be proficient in software and systems utilized by the company.
  • Support the CVCA Managers in the performance and completion of action items, including, but not limited to the following:
    • Triage daily incoming voicemail/telephone calls, and email inquiries.
    • Become familiar with the operation and governing documents for CVCA.
    • Maintain current community information in software. The Community Manager will be responsible for providing the Administrative Assistant with updated information.
    • Maintain listings of board members, committee members and other official volunteers. Assist the Community Manager in gathering current contact information from current and new volunteers.
    • Assist in scheduling and reservation meeting rooms/facilities for CVCA board and committee members as needed.
    • Perform administration of the architectural control process for the CVCA members, including receipt, scanning, logging, forwarding to committees, organizing committee meeting agendas and issuing final determination to homeowners.
    • Provide administration of the community center rental process, the issuing of Tow Authorization Cards and the acquisition of keys/fobs as needed.
  • Assist with other administrative office duties including posting mail, stuffing mailings, labeling envelopes, filing, etc.
  • Assist with other client administrative functions as assigned, including clubhouse rental, pool pass processing, annual meeting support, etc.
  • Assist with special projects related to updating, reorganizing and/or reengineering company administrative procedures.
  • Provide backup on the switchboard as needed.
  • Provide administrative support to the Community Management Department for the processing of casualty losses and/or insurance claims.
  • Perform other duties as assigned by the supervisor.
  • Ability to prioritize, coordinate and organize a schedule of assigned tasks.
  • Ability to analyze situations and respond effectively.
  • Ability to listen and effectively communicate both verbally and in writing with unit owners, residents, team members, contractors, and community volunteers, including the Board of Directors.
  • Ability to understand, learn and use software and equipment used in the office.
  • Ability to speak and write effectively.
  • Ability to address groups and respond in a positive succinct manner.
  • Position requires regularly inspecting the property, requiring the ability to walk for extended periods of time and climb stairs and other non-level terrain.
  • Ability to read PC screens and fine print.
  • While performing duties of the job, the position is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, and use a telephone and personal computer, including typing on a keyboard.
  • May be required to lift and/or move objects weighing up to 25 pounds.
  • A personal vehicle is required to drive to and from the office as well as the site office at CVCA.
This client offers a competitive compensation package including training and opportunities for advancement; medical, dental, paid holidays and vacation.
Qualified candidates should apply on-line at http://grossberg.catsone.com/careers

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